Question 1

What should I do immediately after water damage?

Accepted Answer

First, ensure everyone's safety and evacuate if necessary. Then call NBE immediately at 707-544-5778 for 24/7 emergency response. Turn off water at the main valve if safe to do so, move valuables to higher ground, and document damage with photos. We typically arrive within hours to begin water extraction and prevention of further damage.

Question 2

Are you available for emergency calls outside business hours?

Accepted Answer

Yes. NBE Property Restoration operates 24/7/365. We maintain emergency response crews ready to dispatch at any time, day or night, including weekends and holidays. Our average response time is within 2 hours of your call.

Question 3

What certifications does your team hold?

Accepted Answer

Every NBE job is run by a CMRS - a Council-certified Microbial Remediation Supervisor. Our team also holds IICRC certifications in water and fire/smoke restoration, is EPA Lead-Safe certified, and is OSHA-compliant. We hold General Contractor License #1050494. Diamond Certified since 2016: rated Highest in Quality across 71 verified customer surveys.

Question 4

Do you work with insurance companies?

Accepted Answer

Absolutely. We have extensive experience working directly with insurance companies on claims. We help document damage, communicate with your adjuster, and ensure proper coverage. Our transparent approach and detailed reporting help expedite the claims process.

Question 5

What areas do you serve?

Accepted Answer

We primarily serve the North Bay Wine Country including Sonoma County, Marin County, and Napa County — Santa Rosa, Petaluma, Healdsburg, Windsor, Sebastopol, Napa, and surrounding communities. Call 707-544-5778 for service availability.

Question 6

What services does NBE provide beyond water damage?

Accepted Answer

We offer comprehensive restoration and reconstruction services including fire and smoke damage restoration, mold remediation, sewage backup cleanup, emergency board-up, odor removal, structural repairs, home remodeling, and new construction. Whether residential or commercial, we handle disasters of any size.

Question 7

How do you prevent mold growth after water damage?

Accepted Answer

Our immediate response includes professional water extraction, structural drying with industrial equipment, dehumidification, and antimicrobial treatment. We monitor moisture levels and airflow to prevent mold. Our ACAC and IICRC certified technicians follow strict protocols to ensure complete remediation.

Question 8

How long does water damage restoration take?

Accepted Answer

The timeline depends on severity. Water extraction typically takes a few hours; structural drying takes 3-5 days using industrial dehumidifiers and air movers. Reconstruction and repairs can take 1-4 weeks. We provide a detailed timeline after our initial assessment and moisture mapping.

Credentials

NBE CMRS supervisors

Council certifications

CMRS - Council-certified Microbial Remediation Supervisor

CFSC - Council-certified Fire and Smoke Damage Consultant

CIEC - Council-certified Indoor Environmental Consultant

CMC - Council-certified Microbial Consultant